![]() ![]() If in doubt, please do not hesitate to contact the Extrinsica Global Service Desk on and one of our Engineers will assist you. This will now allow us to get connected, move around and see your screen to troubleshoot your issue,įinally, a box should appear with an ID and Password, please can you then email these details over to the engineer you are corresponding with: Once this is done the "Review System Access" box should present the following green dots next to Screen Recording and Accessibility: Please then refer back to the "Review System Access" box and repeat the same process for Accessibility, You may then be presented with the following prompt, please proceed to click "Later": Once you have entered your details, please proceed to click to tick the box next to "TeamViewer QuickSupport": For instance the Full Version which is available for Windows, macOS and Linux and can be used for inbound and outbound connections as well as meetings, through to our QuickSupport module which is a simple package used to allow inbound connections. Proceed to then type in your Mac's login details (if your login details do not work, please proceed to speak to your internal IT team first to see if they have these available If they do not, please let the Extrinsica engineer you are corresponding with know and they will try to find some working credentials). TeamViewer has a few different packages that have different purposes. Proceed to click on "Open System Preferences", Once System Preferences is open, please click the lock to unlock your settings: Please proceed to click on "Request Access." for "Screen Recording" and "Accessibility", This will present you with the following: You will then be presented with a EULA agreement, Please go ahead and accept this by ticking the box and click Continue:įrom here, you may then be presented with the "Review System Access" box, this will indicate whether or not we will have access to viewing and moving your mouse whilst we are connected to your Mac. You may have this message appear, please proceed to click "Open", Once completed, do NOT double click on TeamViewer QuickSupport within Safari, please instead navigate to your downloads folder within Finder and open it from there: Please click "Allow" if you are prompted to "allow downloads on ""?", This will then begin to download the TeamViewer QuickSupport Client as shown here: You should be presented with a page that looks like this: Please then browse to the following link using the address bar at the top of Safari: Steps to followįirst, please come out of your hosted applications/session and open Safari OUTSIDE of your hosted apps. Īll user's that require assistance setting up a TeamViewer remote session for assistance from an EXG engineer. Setup a TeamViewer remote session on MacOS Applies to. ![]()
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